Setup Process Volunteer

Closing date: February 25, 2024

About the Role

Role type: Voluntary role, travel expenses reimbursed

Location: Remote, open to applicants eligible to work in the United Kingdom, Channel Islands or the Isle of Man

Responsible for: N/A

Accountable to: Setup Team Lead

About Nightline Association

Nightlines provide an anonymous and confidential listening and information service, run by students for students at their university. They work to improve student mental health and wellbeing and are open at night when no other university welfare services are available. Nightline services now cover over 100 universities and colleges, or over 1.5 million students, across the UK thanks to an incredible team of over 2,500 trained student volunteers.

The Nightline Association is the registered charity that supports, promotes and develops Nightlines. Nightline Association is run entirely by volunteers, who get to play a hands-on operational and strategic role in the running of a national charity. By volunteering for the Nightline Association you will not only gain more awareness of the work of the Association and the charity sector, you will also gain transferable skills and make new friends.

Role Description

The purpose of your role is to support institutions who wish to establish a Nightline service, working with them from initial contact until opening night, and up to two years beyond. Setting up a Nightline is a complex process that opens up a valuable service to a whole new student population. This role involves working with Universities, Student Unions, and students as they set up new Nightlines. 

You will sit within the Services Department in the Setup Team and your line manager will be the Setup Team Lead.

Duties and Responsibilities

  • Supporting students/institutions who wish to establish a Nightline service
  • Sharing your knowledge of the workings of a Nightline in a clear, thorough and timely manner
  • Work collaboratively with the team, contributing ideas and feedback on their work as required
  • Keep your Team Lead and Head of Department up-to-date with your work, participating in regular support meetings
  • Attending Association events such as the Autumn and National Conferences, in order to provide training to Nightline Coordinators (or equivalent)
  • Project work 
  • Other reasonable duties as required by the Team Lead or Head of Department

Person Specification

Essential Criteria

  • Capable of remote working effectively
  • Understanding of and commitment to the Association’s values and to supporting and developing the Nightline community

Desirable Criteria

  • Experience with a Nightline service or the Association
  • Previous experience setting up a Nightline or similar service
  • Familiarity with Google Workspace


As a rough guide, we usually expect volunteers to commit to an average of 1-2 hours of volunteering per week. We always seek to promote a healthy balance with your other commitments, so volunteering can be flexible to suit your needs.
You are expected to attend online team meetings roughly once a month, and to keep up to date with your emails and messages on Slack. The Nightline Association also has three away days each year which you are encouraged to attend when you can.

How to Apply

Instead of collecting CVs, we ask all candidates to complete the application form on our website and the anonymous equal opportunities monitoring form. In your application we ask that you reflect on relevant experience and competencies that make you a good fit for this role. The deadline for application is 12:00am, 25 February 2024.

Anonymised applications will be shortlisted by a panel based on how well the applicant fits the person specification. We will contact you no more than 10 working days after the closing date to inform you whether you have been shortlisted for an interview. Interviews are conducted over Google Meet, and there may be a second interview stage depending on the outcome of the initial interviews.

For any queries about the recruitment process or requests for reasonable adjustments to support your application, please contact applications@nightline.ac.uk.

Date Posted: January 29, 2024