Accreditation Team Lead
Closing date: February 2, 2025
About the Role
Role type: Voluntary role, travel expenses reimbursed
Location: Remote, open to applicants eligible to work in the United Kingdom, Channel Islands or the Isle of Man
Responsible for: Team of volunteers
Accountable to: Head of Development
About Nightline Association
Nightlines provide an anonymous and confidential listening and information service, run by students for students at their university. They work to improve student mental health and wellbeing and are open at night when no other university welfare services are available. Nightline services now cover over 100 universities and colleges, or over 1.5 million students, across the UK thanks to an incredible team of over 2,500 trained student volunteers.
The Nightline Association is the registered charity that supports, promotes and develops Nightlines. Nightline Association is run entirely by volunteers, who get to play a hands-on operational and strategic role in the running of a national charity. By volunteering for the Nightline Association you will not only gain more awareness of the work of the Association and the charity sector, you will also gain transferable skills and make new friends.
Role Description
Your primary responsibility is to coordinate and manage the team of volunteers who support the accreditation of Nightlines across the country. You will also be responsible for setting standards to which Nightlines are held (the Nightline Quality Standards).
The objectives of the team are to:
- Ensure Nightlines are accredited in a timely manner
- Ensure the Nightline Quality Standards hold Nightlines to the highest industry standard for helplines
The Accreditation Team is a vital part of the Nightline movement. The support and consistency callers to Nightlines receive across the country relies on the accreditation process. Through it, the quality and reputation of Nightlines are protected.
The team currently comprises three volunteers who have varied experience across Nightlines and accreditation.
Duties and Responsibilities
- Line manage team volunteers to regularly check in on their progress
- Lead the monthly team meetings
- Attend Team lead meetings once every three months
- Attend the annual Spring Conference and present a session on Policy
- Attend Away Days (2 per year on a Saturday)
- Attend Regional Conference (on weekends in October/November)
- Maintain the Team’s google drive
- Review work and documents generated by Policy Advisors
- Provide the strategic oversight for the work of the Policy Team
- Liaise with other parts of the Nightline Association to ensure Nightlines are effectively supported
Other reasonable duties as required by the Head of Development
Person Specification
Essential Criteria
- Previous experience with a Nightline or a similar organisation
- Experience maintaining and/or writing policy
- Good standard of written English
- Highly developed organisational skills
- Ability to work independently and manage own workload
- IT Skills sufficient to use Google Docs and Gmail
- Ability to communicate via email in an approachable and professional manner
- Ability to critically read and assess work and provide constructive feedback and comments
- Good understanding of the five core principles of Nightline
- Understanding of the process of policy creation
Desirable Criteria
- Experience implementing policy in a Nightline or similar organisation
- Working in a professional capacity writing, creating or advising on policy
- Leading and line managing people
- IT proficiency and previous experience working collaboratively in a Google Drive environment
- Familiarity with Google Workspace and Slack
- Confidence in presenting to an audience
- An understanding of the different ways in which Nightlines can operate
- Completed education or training in policy
Commitment
As a rough guide, we usually expect volunteers to commit to an average of 2-3 hours of volunteering per week. We always seek to promote a healthy balance with your other commitments, so volunteering can be flexible to suit your needs.
You are expected to attend online team meetings roughly once a month, and to keep up to date with your emails and messages on Slack. The Nightline Association also has three away days each year which you are encouraged to attend when you can.
How to Apply
Instead of collecting CVs, we ask all candidates to complete the application form on our website and the anonymous equal opportunities monitoring form. In your application we ask that you reflect on relevant experience and competencies that make you a good fit for this role. The deadline for application is 12:00am, 02 February 2025.
Anonymised applications will be shortlisted by a panel based on how well the applicant fits the person specification. We will contact you no more than 10 working days after the closing date to inform you whether you have been shortlisted for an interview. Interviews are conducted over Google Meet, and there may be a second interview stage depending on the outcome of the initial interviews.
For any queries about the recruitment process or requests for reasonable adjustments to support your application, please contact applications@nightline.ac.uk.
Date Posted: January 12, 2025
