Training Support Volunteer

Date Posted: 17/12/2021

Deadline: Friday 7th January, 11:59pm

Apply Here

About Nightline Association

Nightlines provide an anonymous and confidential listening and information service, run by students for students at their university. They work to improve student mental health and wellbeing and are open at night when no other university welfare services are available. Nightline services now cover over 100 universities and colleges, or over 1.5 million students, thanks to an incredible team of over 2,500 trained student volunteers.

The Nightline Association is the registered charity that supports, promotes and develops Nightlines. Nightline Association is run almost entirely by volunteers, who get to play a hands-on operational and strategic role in the running of a national charity. By volunteering for the Nightline Association you will not only gain more awareness of the work of the Association and the charity sector, you will also gain transferable skills and make new friends.

Role Description

Your primary responsibility is to support individual affiliated Nightlines with their training. This can be achieved through organising and facilitating practice sharing amongst Nightlines, answering member Nightlines’ questions, supporting and mentoring a Nightline in the setup process as they develop their training, or assisting with various aspects of a Nightline’s training cycle. This may include assisting in the delivery of training, either indirectly or directly, by providing guidance on how to deliver training successfully or delivering training yourself to existing or potential Nightline volunteers.

The Training Team has recently undergone a restructure process to more clearly define and diversify its work, meaning you would have the opportunity to contribute and shape the new Training Support Branch’s primary aims and projects. 

You will sit within the Training Support Branch, within the Training Team, whose role is to support Nightlines in developing their training practices, and provide options and advice to any member Nightlines. The other Training Team branches are Training Methods and Training Packages. Your line manager would be the Training Team Lead. The team sits within the Nightline Development Department, headed by the Head of Development.

Role Summary

Company: Nightline Association
Role: Voluntary role, travel expenses reimbursed
Term Limit: Three years, with possibility to be extended
Location: Remote working, open to applicants across the UK
Supported by: Training Team
Accountable to: Training Team Lead

Duties and Responsibilities

  • Assist member Nightlines in the successful delivery of training for their volunteers, both directly and indirectly
  • Respond quickly to requests from member Nightlines for training support
  • Provide advice and guidance to member Nightlines on training matters
  • Organise meetings with member Nightlines to provide more in-depth advice, guidance and mentoring
  • Facilitate discussions to share good practice between Nightlines
  • Work collaboratively with other Training Team branches and Teams within the Nightline Association
  • Gather feedback from Nightlines regarding the quality of support they have received and any services they would like the Branch or Team to offer in the future
  • Mentor and support Nightlines in the setup process with the design of their training
  • Host sessions and presentations at Autumn and Spring Conferences

Essential Experience and Skills

  • Previous experience facilitating training within Nightlines or a similar organisation
  • Highly developed organisational skills
  • Ability to work as part of a team and independently
  • Excellent written and oral communication skills
  • Able to present confidently to large groups of people in an engaging manner

Desirable Experience

  • Previous experience within a Nightline and/or the Nightline Association
  • Previous experience facilitating and organising training within Nightlines or a similar organisation
  • IT proficiency and previous experience working collaboratively in a Google Drive environment


Whilst how much time you commit to your role at the Nightline Association is largely down to you, we usually expect volunteers to commit an average of one to two hours a week. However, we would also like to stress that this is very much a guide and that volunteers are by no means obliged to commit that amount of time every single week. 

You would be expected to attend online team meetings roughly once a month, and to keep up to date with your emails and team messages. The Nightline Association also has three away days each year which you are encouraged to attend when you can.

Link to Apply

Apply Here