Training Volunteer – Packages

Date Posted: 22/08/2022

Deadline: Sunday 16th October, 11:59pm

Apply Here

About Nightline Association

Nightlines are confidential and anonymous listening services run by students, for students. They provide peer-to-peer support at night when other services are often closed. Nightline services cover over 100 universities and colleges across the UK thanks to the efforts of over 2,500 trained student volunteers.

The Nightline Association is the umbrella charity that provides support, guidance and quality assurance for Nightline services across the UK. The Association is run almost entirely by volunteers whose energy, skills and passion are the driving force of supporting and developing the Nightline movement.

Role Description

Your primary responsibility is to support Nightlines through the creation of training packages and guidance on topics relevant to Nightline volunteers. 

This could include training packages or guidance on various mental health issues, abusive callers, or answering contacts via email or instant messenger. 

The packages you develop will likely take the form of training sessions, which can be given to individual Nightlines to deliver to their own volunteers, or can also be delivered by Training Packages volunteers directly to Nightline volunteers.

You will sit within the Training Packages Branch of the Training Team. The Training Team provides support to Nightlines on all matters related to Training, including giving feedback and guidance on training structure and content, the provision of training packages, facilitating good practice sharing, as well as more tailored support.

The other Training Team branches are Training Support and Training Packages. Your line manager would be the Training Team Lead. The team sits within the Nightline Development Department, headed by the Head of Development.

Role Summary

Company: Nightline Association
Role: Training Volunteer - Packages
Location: Remote working, open to applicants across the UK
Responsible for: N/A
Accountable to: Training Team Lead

Duties and Responsibilities

  • Develop training packages and guidance documents on topics relevant to Nightline volunteers
  • Ensure Nightlines can request training packages and guidance from the list of available packages and are provided with these resources
  • Deliver training packages to Nightline volunteers upon the request of Nightlines or at events held by the Nightline Association
  • Gather feedback from Nightlines regarding the quality of support they have received and any services or training packages they would like the Team to offer in the future

Essential Criteria


  • Previous experience of delivering training resources related to mental health or listening skills​


  • Ability to produce clear and informative training resources
  • Ability to confidently deliver training sessions virtually and in-person
  • Ability to work as part of a team and independently
  • Excellent written and oral communication skills
  • Highly developed organisational skills

Desirable Criteria


  • Previous experience of delivering and designing training resources related to mental health or listening skills
  • Previous experience delivering and/or designing training within a Nightline or a similar helpline or organisation
  • Previous experience working remotely in a team


  • IT proficiency and previous experience working collaboratively in a Google Drive environment
  • Familiarity with Google Workspace


As a rough guide, we usually expect volunteers to commit to an average of 1-2 hours of volunteering per week. We always seek to promote a healthy balance with your other commitments, so volunteering can be flexible to suit your needs. 

You are expected to attend online team meetings roughly once a month, and to keep up to date with your emails and messages on Slack. The Nightline Association also has three away days each year which you are encouraged to attend when you can.

Link to Apply

Apply Here