Product Owner

Date Posted: 30/10/2022

Deadline: Saturday 31st December, 11:59pm

Apply Here

About Nightline Association

Nightlines provide an anonymous and confidential listening and information service, run by students for students at their university. They work to improve student mental health and wellbeing and are open at night when no other university welfare services are available. Nightline services now cover over 100 universities and colleges, or over 1.5 million students, across the UK thanks to an incredible team of over 2,500 trained student volunteers.

The Nightline Association is the registered charity that supports, promotes and develops Nightlines. Nightline Association is run entirely by volunteers, who get to play a hands-on operational and strategic role in the running of a national charity. By volunteering for the Nightline Association you will not only gain more awareness of the work of the Association and the charity sector, you will also gain transferable skills and make new friends.

Role Description

Your primary responsibility is to champion the roadmap for the Nightline Association’s software products.

Though this position sits within the IT department, the role will involve lots of collaborative work, both across the wider Nightline Association and with Nightlines themselves. You will promote the existing software, ensuring it meets the needs of its users whilst also identifying potential improvements and new features.

From these interactions you will gather feedback and requirements for our IT services; these will guide the services roadmap, detailing the ‘direction of travel’. In collaboration with the team, you will translate the roadmap into specific tasks that will guide the software developers in creating the new features.

This role would be ideal for anyone who has previously used Nightline software and has a keen interest in how we can continue to enhance our services.

Role Summary

Company: Nightline Association
Role: Voluntary role, travel expenses reimbursed
Location: Remote working, open to applicants across the UK
Responsible for: N/A
Accountable to: Software Development Team Lead

Duties and Responsibilities

  • Champion IT services when meeting with Nightline Association departments.
  • Gather feedback on the software requirements from stakeholders and report back to the team.
  • Develop project or task specifications for future IT Department work.
  • Feed into ongoing projects to ensure they are meeting the stakeholders’ requirements.
  • Update IT Department documentation relevant to your role.
  • Regularly check your emails and team messages, and respond to messages addressed directly to you in a timely manner.
  • Keep your line manager informed of your progress, any issues or concerns, and any upcoming periods of absence.
  • Keep your tasks up to date on the task tracking system (Jira).
  • Attend online department meetings once a month.
  • Constantly try to improve ways of working.

Essential Criteria

  • Strong interpersonal skills.
  • Self-motivated with effective time management skills.
  • Able to work effectively as part of a team.
  • Effective communication skills.
  • Understanding of and commitment to the Association’s values and to supporting and developing the Nightline community.
  • Basic IT literacy.

Desirable Criteria

  • Prior experience with a Nightline service and/or the Nightline Association.
  • Understanding of Nightline or other helplines, or the wider mental health, higher education or charity sectors.
  • Stakeholder engagement.
  • Technical knowledge.
  • Using issue tracking systems (we use Jira).
  • Using Google Drive.
  • Experience of working in an agile environment.


Whilst how much time you commit to your role at the Nightline Association is largely down to you, we usually expect volunteers to commit an average of one to two hours a week. However, we would also like to stress that this is very much a guide and that volunteers are by no means obliged to commit that amount of time every single week.

You would be expected to attend online team meetings roughly once a month, and to keep up to date with your emails and team messages. The Nightline Association also has three away days each year which you are encouraged to attend when you can.

Link to Apply

Apply Here