Head of IT

Date Posted: 01/11/2021

Deadline: Friday 10th December, 11:59pm

Apply Here

About Nightline Association

Nightlines provide an anonymous and confidential listening and information service, run by students for students at their university. They work to improve student mental health and wellbeing and are open at night when no other university welfare services are available. Nightline services now cover over 100 universities and colleges, or over 1.8 million students, across the UK and Ireland thanks to an incredible team of over 2,100 trained student volunteers.

The Nightline Association is the registered charity that supports, promotes and develops Nightlines. Nightline Association is run almost entirely by volunteers, who get to play a hands-on operational and strategic role in the running of a national charity. By volunteering for the Nightline Association you will not only gain more awareness of the work of the Association and the charity sector, you will also gain transferable skills and make new friends.

Role Description

Your primary responsibility is to lead the IT department, one of the Association’s four departments of volunteers. Each department contains a number of volunteer teams, each led by a Team Lead. You will be strategically directing your department, in order to keep its goals and priorities in line with the strategy and plans of the Association. You will oversee and monitor the delivery of all department projects and activities, ensuring these are meeting the Association’s strategy, aims and plans.

You will be supported by a Trustee who will act as your main point of contact and line manager. You will also have access to the support of our other Trustees and Heads of Department.

Role Summary

Company: Nightline Association
Role: Head of IT
Term Limit: Three years, with possibility to be extended
Location: Remote working, open to applicants across the UK and Ireland
Supported by: Trustees
Accountable to: Trustees

Duties and Responsibilities

Department Management

  • Strategically direct your department, in order to keep its goals and priorities in line with the strategy and plans of the Association.
  • Oversee and monitor the delivery of all department projects and activities, ensuring these are meeting the Association’s strategy, aims and plans.
  • Approve documentation and products produced by your department. 
  • Line manage Team Leads in your department, including monthly meetings and welfare checks.
  • Support and supervise department volunteers to ensure they carry out their duties effectively by providing clear communication, support, motivation, facilitation, supervision and leadership.
  • Assist with the recruitment of new volunteers within your department.
  • Appoint, or act as, a temporary replacement for vacant volunteer roles in your department.
  • Where necessary, apply the Association’s disciplinary procedures, seeking support if needed.
  • Exhibit and promote effective team working.
  • Directly contribute to projects as appropriate to support the volunteer teams.
  • Work with the Senior Operations Officer.
  • Manage external suppliers.
  • Keep abreast of developments in your department’s area of work in the charity context.
  • Keep abreast of developments within the wider sector, actively seeking opportunities for external collaborations where appropriate.


  • Report on progress to the rest of the Heads of Department, and the Charity Management Committee, ensuring results are evaluated and evidenced.
  • Communicate effectively and clearly with volunteers, Trustees, Nightlines, and other Heads of Department with openness, respect and transparency.
  • Build relationships and create links between departments and teams. 
  • Clearly set out the needs of your department at the charity management level.

Meetings & Events

  • Organise and run online department meetings on a regular basis to discuss operational activities, plans and ensure oversight of department activity.
  • Attend monthly online Heads of Department meetings to share ideas, information and tasks.
  • Contribute to the planning and running of Association Away Days, Autumn Conferences and the Spring Conference (a long weekend in April/May) and encourage department volunteers to take part in these.

Governance & Accountability

  • Attend a monthly one-to-one meeting with your Line Trustee to update on progress, consider new projects, report risks, issues and budget requirements.
  • Attend monthly meetings of the Charity Management Committee.
  • Where possible, attend meetings of the Council once in each term.
  • Provide verbal and written updates and reports as required.
  • Set and implement suitable policies & procedures within your department, in line with the Association’s wider policies, procedures and other governing documents.
  • Authorise expenditure and expenses in line with your departmental budget and to the level agreed by the Trustees.
  • Seek approval from the Trustees, or a Trustee Committee, when required.

Essential Experience and Skills

  • Able to lead, motivate, and work as part of a multidisciplinary team.
  • Volunteer management and/or leadership experience.
  • Highly developed organisational, planning, and communication skills.
  • Self-motivated with effective time management skills and delegation.
  • Personable, supportive, and approachable.
  • Ability to act impartially and always in the best interests of Nightlines and the students they serve.
  • Understanding of and commitment to the Association’s values and to supporting and developing the Nightline community.

Desirable Experience

  • Evidence of project management 
  • Experience formulating/implementing a strategy
  • Prior experience with a Nightline service and/or the Nightline Association.
  • Understanding of Nightline or other helplines, or the wider mental health, higher education or charity sectors.
  • Prior experience prioritising across workstreams or tasks.
  • Managing IT projects. 
  • Managing IT support. 
  • Using DevOps tooling. 
  • Managing IT security. 
  • AWS experience.


  • Whilst how much time you commit to your role at the Nightline Association is largely down to you, we usually expect Heads of Department to commit an average of four to eight hours a week. However, we would also like to stress that this is very much a guide and that volunteers are by no means obliged to commit that amount of time every single week. The Association supports volunteers who wish to take short breaks away from the position periodically.

Link to Apply

Apply Here