Regional Support Team Lead
Closing date: February 25, 2024
About the Role
Role type: Voluntary role, travel expenses reimbursed
Location: Remote, open to applicants eligible to work in the United Kingdom, Channel Islands or the Isle of Man
Responsible for: Regional Coordinators and Regional Support Officers
Accountable to: Head of Stakeholder Management
About Nightline Association
Nightlines provide an anonymous and confidential listening and information service, run by students for students at their university. They work to improve student mental health and wellbeing and are open at night when no other university welfare services are available. Nightline services now cover over 100 universities and colleges, or over 1.5 million students, across the UK thanks to an incredible team of over 2,500 trained student volunteers.
The Nightline Association is the registered charity that supports, promotes and develops Nightlines. Nightline Association is run entirely by volunteers, who get to play a hands-on operational and strategic role in the running of a national charity. By volunteering for the Nightline Association you will not only gain more awareness of the work of the Association and the charity sector, you will also gain transferable skills and make new friends.
The purpose of your role is to lead, coordinate and support the Regional Coordinators and Regional Support Officers, who sit within the Stakeholder Management department.
The Regional Coordinators and Regional Support Officers (similar roles) aim to support, represent, and maintain Nightlines. It is crucial to have a vision about where to take the team over the next few years, and this strategy will be developed alongside your line manager and team.
As a Team Lead, you will be supported by the Head of Stakeholder Management who will act as your main point of contact and line manager. You will also have access to the support of our staff team, Trustees and other Heads of Department.
Duties and Responsibilities
- Oversee and monitor the delivery of all team projects and activities, ensuring these are meeting departmental and organisational strategy, aims and plans.
- Approve documentation and products produced by your department.
- Line manage volunteers in your team, including monthly one-to-one meetings.
- Support and supervise volunteers to ensure they carry out their duties effectively by providing clear communication, support, motivation, facilitation, supervision and leadership.
- Assist with the recruitment of new volunteers within your team.
- Appoint a temporary replacement for vacant volunteer roles in your team.
- Where necessary, apply the Association’s disciplinary procedures, seeking support if needed.
- Exhibit and promote effective team working.
- Directly contribute to projects as appropriate to support your team.
- Organise and run online team meetings on a regular basis to discuss operational activities, plans and ensure oversight of team activity.
- Attend a monthly one-to-one meeting with your Head of Department to update on progress, consider new projects, report risks, issues and budget requirements.
- When needed, step in to support Regional Coordinators and Regional Support Officers with their regions.
- Highly developed organisational, planning, delegation and communication skills
- Lead, motivate, and work as part of a team
- Personable, supportive, and approachable
- Understanding of and commitment to the Association’s values and to supporting and developing the Nightline community
- Experience in managing or coordinating volunteers
- Experience volunteering with a Nightline or the Association
- Prioritisation across workstreams or tasks
- Familiarity with Google Workspace
As a rough guide, we usually expect Team Leads to commit to an average of 2-4 hours of volunteering per week. We always seek to promote a healthy balance with your other commitments, so volunteering can be flexible to suit your needs.
You are expected to run online team meetings roughly once a month, conduct regular one-to-ones with your team, and to keep up to date with your emails and messages on Slack. The Nightline Association also has three away days each year which you are encouraged to attend when you can.
How to Apply
Instead of collecting CVs, we ask all candidates to complete the application form on our website and the anonymous equal opportunities monitoring form. In your application we ask that you reflect on relevant experience and competencies that make you a good fit for this role. The deadline for application is 12:00am, 25 February 2024.
Anonymised applications will be shortlisted by a panel based on how well the applicant fits the person specification. We will contact you no more than 10 working days after the closing date to inform you whether you have been shortlisted for an interview. Interviews are conducted over Google Meet, and there may be a second interview stage depending on the outcome of the initial interviews.
For any queries about the recruitment process or requests for reasonable adjustments to support your application, please contact email@example.com.
Date Posted: January 29, 2024