Regional Support Officer

Closing date: February 25, 2024

About the Role

Role type: Voluntary role, travel expenses reimbursed

Location: Remote, open to applicants eligible to work in the United Kingdom, Channel Islands or the Isle of Man

Responsible for: N/A

Accountable to: Regional Support Team Lead and Affiliated Nightlines

About Nightline Association

Nightlines provide an anonymous and confidential listening and information service, run by students for students at their university. They work to improve student mental health and wellbeing and are open at night when no other university welfare services are available. Nightline services now cover over 100 universities and colleges, or over 1.5 million students, across the UK thanks to an incredible team of over 2,500 trained student volunteers.

The Nightline Association is the registered charity that supports, promotes and develops Nightlines. Nightline Association is run entirely by volunteers, who get to play a hands-on operational and strategic role in the running of a national charity. By volunteering for the Nightline Association you will not only gain more awareness of the work of the Association and the charity sector, you will also gain transferable skills and make new friends.

Role Description

The purpose of your role is to represent and build relationships with Affiliated Nightlines in your region.

You will sit within the Stakeholder Management Department, alongside other Regional Support Volunteers, Regional Coordinators and stakeholder relationship roles. 

Your line manager will be the Regional Support Team Lead.

Duties and Responsibilities

Establish & maintain relationships

  • Build and maintain positive working relationships with Nightlines in your region.
  • Foster a positive community of Nightlines in your region, encouraging mutual support.
  • Work with the rest of the Regional Support Team to ensure that Nightlines are effectively represented and supported within the Association.
  • As required, and with your agreement, provide cover for regions without a Regional Coordinator.


Represent Nightlines

  • Represent the needs and views of Nightlines in your region within the Association.
  • Attend meetings of the Nightline Council (up to 3 per year), including reading papers in advance and seeking the views of Nightlines in your region.


Support Nightlines

  • Act as a point of contact for Nightlines in your region, signposting them to appropriate support within the Association and meeting with them bi-monthly.
  • Ensure Nightlines in your region are aware of the support available from the Association, and encourage them to engage with consultation and networking opportunities.

Person Specification

Essential Criteria

  • Capable of remote working effectively
  • Time management and organisation
  • Ability to work in a team
  • Understanding of and commitment to the Association’s values and to supporting and developing the Nightline community

Desirable Criteria

  • Previous experience volunteering with a Nightline or the Association
  • Familiarity with Google Workspace
  • Understanding of the Association’s structure and current activities
  • Interest in representing others’ views


As a rough guide, we usually expect volunteers to commit to an average of 1-2 hours of volunteering per week. We always seek to promote a healthy balance with your other commitments, so volunteering can be flexible to suit your needs.
You are expected to attend online team meetings roughly once a month, and to keep up to date with your emails and messages on Slack. The Nightline Association also has three away days each year which you are encouraged to attend when you can.

How to Apply

Instead of collecting CVs, we ask all candidates to complete the application form on our website and the anonymous equal opportunities monitoring form. In your application we ask that you reflect on relevant experience and competencies that make you a good fit for this role. The deadline for application is 12:00am, 25 February 2024.

Anonymised applications will be shortlisted by a panel based on how well the applicant fits the person specification. We will contact you no more than 10 working days after the closing date to inform you whether you have been shortlisted for an interview. Interviews are conducted over Google Meet, and there may be a second interview stage depending on the outcome of the initial interviews.

For any queries about the recruitment process or requests for reasonable adjustments to support your application, please contact applications@nightline.ac.uk.

Date Posted: January 29, 2024