Learning & Development Manager

Date Posted : February 7, 2023

Due date: March 23, 2023

About Nightline Association

Nightlines provide an anonymous and confidential listening and information service, run by students for students at their university. They work to improve student mental health and wellbeing and are open at night when no other university welfare services are available. Nightline services now cover over 100 universities and colleges, or over 1.5 million students, across the UK thanks to an incredible team of over 2,500 trained student volunteers.

The Nightline Association is the registered charity that supports, promotes and develops Nightlines. Nightline Association is run entirely by volunteers, who get to play a hands-on operational and strategic role in the running of a national charity. By volunteering for the Nightline Association you will not only gain more awareness of the work of the Association and the charity sector, you will also gain transferable skills and make new friends.

Role Description

The purpose of your role is to lead, coordinate and support the Learning & Development team, one of four teams within the Central Services department. The Central Services department contains centralised functions, services, and operations that are used by the entire charity.

The Learning & Development Team is responsible for guiding the development of the Nightline Association volunteer journey by creating effective and meaningful processes, promoting skill building and personal growth, and helping create a supportive community that recognises the contribution of volunteers.

You will supervise, operationalise and direct the development of; the induction programme, ongoing training and the delivery of three away days for the volunteers.

As a Team Lead, you will be supported by the Head of Central Services who will act as your main point of contact and line manager. You will also have access to the support of our other Trustees and Heads of Department.

Duties and Responsibilities

  • Oversee and monitor the delivery of all team projects and activities, ensuring these are meeting departmental and organisational strategy, aims and plans.
  • Approve documentation and products produced by your department.
  • Line manage volunteers in your team, including monthly one-to-one meetings.
  • Support and supervise volunteers to ensure they carry out their duties effectively by providing clear communication, support, motivation, facilitation, supervision and leadership.
  • Assist with the recruitment of new volunteers within your team.
  • Appoint a temporary replacement for vacant volunteer roles in your team.
  • Where necessary, apply the Association’s disciplinary procedures, seeking support if needed.
  • Exhibit and promote effective team working.
  • Directly contribute to projects as appropriate to support your team.
  • Organise and run online team meetings on a regular basis to discuss operational activities, plans and ensure oversight of team activity.
  • Attend a monthly one-to-one meeting with your Head of Department to update on progress, consider new projects, report risks, issues and budget requirements.

Essential Criteria


  • Highly developed organisational, planning, delegation and communication skills
  • Lead, motivate, and work as part of a team
  • Personable, supportive, and approachable


  • Understanding of and commitment to the Association’s values and to supporting and developing the Nightline community

Desirable Criteria


  • Volunteer Management
  • Community Building
  • Previous experience in Learning & Development or Training roles


  • Prioritisation across multiple work-streams or tasks
  • Familiarity with Google Workspace


  • Understanding of good practice in volunteer management


As a rough guide, we usually expect Team Leads to commit to an average of 2-4 hours of volunteering per week. We always seek to promote a healthy balance with your other commitments, so volunteering can be flexible to suit your needs.

You are expected to run online team meetings roughly once a month, conduct regular one-to-ones with your team, and to keep up to date with your emails and messages on Slack. The Nightline Association also has three away days each year which you are encouraged to attend when you can.