Accreditation Support Volunteer
Closing date: September 22, 2024
About the Role
Role type: Voluntary role, travel expenses reimbursed
Location: Remote, open to applicants eligible to work in the United Kingdom, Channel Islands or the Isle of Man
Responsible for: checking submitted policies and procedures, and where needed provide feedback on how a Nightline can be NQS compliant.
Accountable to: Accreditation Team Lead
About Nightline Association
Nightlines provide an anonymous and confidential listening and information service, run by students for students at their university. They work to improve student mental health and wellbeing and are open at night when no other university welfare services are available. Nightline services now cover over 100 universities and colleges, or over 1.5 million students, across the UK thanks to an incredible team of over 2,500 trained student volunteers.
The Nightline Association is the registered charity that supports, promotes and develops Nightlines. Nightline Association is run entirely by volunteers, who get to play a hands-on operational and strategic role in the running of a national charity. By volunteering for the Nightline Association you will not only gain more awareness of the work of the Association and the charity sector, you will also gain transferable skills and make new friends.
Role Description
The purpose of your role is to support Nightlines in meeting the Association’s Nightline Quality Standards(NQS). You will have a caseload for about 10 nightlines across England, Scotland and Wales helping them to begin the accreditation process either for the very first time, their annual checklist or their 3-yearly accreditation update.
You will explain the NQS accreditation process to Nightlines and provide them with the NQS Questionnaire. Following the response from the Nightline, you will be responsible for checking submitted policies and procedures, and where needed provide feedback on how a Nightline can be NQS compliant.
You will sit within the Services Department in the Accreditation Team, whose purpose is to execute the NQS Accreditation Process across all Nightlines affiliated with the Nightline Association, research industry best practice, and recommend changes to the Quality Standards as necessary.
Your line manager will be the Accreditation Team Lead.
Duties and Responsibilities
- Provide feedback to Nightlines with notes for them to amend in order to become NQS compliant
- Respond to a Nightline with feedback within 28 days
- Keep in regular contact with Nightlines to ensure they can meet deadlines for the checklist and reaccreditation
- Chase Nightlines who are behind deadlines with emails and through facebook and offering Google Meet sessions to help speed up the process
- Work with the other members of the team, contributing ideas and feedback on their work as required
Person Specification
Essential Criteria
- Previous experience with a Nightline or a similar organisation
- Good standard of written English
- Highly developed organisational skills
- Ability to work independently and manage own workload
- IT Skills sufficient to use Google Docs and Gmail
- Ability to communicate via email in an approachable and professional manner
- Understanding of and commitment to the Association’s values and to supporting and developing the Nightline community
Desirable Criteria
Previous experience with the Accreditation Process
Familiarity with Google Workspace
An understanding of the different ways in which Nightlines can operate
Commitment
As a rough guide, we usually expect volunteers to commit to an average of 1-2 hours of volunteering per week. We always seek to promote a healthy balance with your other commitments, so volunteering can be flexible to suit your needs.
You are expected to attend online team meetings roughly once a month, and to keep up to date with your emails and messages on Slack. The Nightline Association also has three away days each year which you are encouraged to attend when you can.
How to Apply
Instead of collecting CVs, we ask all candidates to complete the application form on our website and the anonymous equal opportunities monitoring form. In your application we ask that you reflect on relevant experience and competencies that make you a good fit for this role. The deadline for application is 12:00am, 22 September 2024.
Anonymised applications will be shortlisted by a panel based on how well the applicant fits the person specification. We will contact you no more than 10 working days after the closing date to inform you whether you have been shortlisted for an interview. Interviews are conducted over Google Meet, and there may be a second interview stage depending on the outcome of the initial interviews.
For any queries about the recruitment process or requests for reasonable adjustments to support your application, please contact applications@nightline.ac.uk.
Date Posted: September 2, 2024
