Head of Fundraising, Events & Comms Department

Closing date: February 25, 2024

About the Role

Role type: Voluntary role, travel expenses reimbursed

Term: Three years, with possibility to be extended

Location: Remote, open to applicants eligible to work in the United Kingdom, Channel Islands or the Isle of Man

Responsible for: Fundraising, Events and Comms Department

Accountable to: CEO

About Nightline Association

Nightlines provide an anonymous and confidential listening and information service, run by students for students at their university. They work to improve student mental health and wellbeing and are open at night when no other university welfare services are available. Nightline services now cover over 100 universities and colleges, or over 1.5 million students, across the UK thanks to an incredible team of over 2,500 trained student volunteers.

The Nightline Association is the registered charity that supports, promotes and develops Nightlines. Nightline Association is run entirely by volunteers, who get to play a hands-on operational and strategic role in the running of a national charity. By volunteering for the Nightline Association you will not only gain more awareness of the work of the Association and the charity sector, you will also gain transferable skills and make new friends.

Role Description

The purpose of your role is to lead the Fundraising, Events and Comms department, one of the Nightline Association’s seven departments. Each department contains a number of volunteer teams, each led by a Team Lead. 

The Fundraising, Events, and Comms department is responsible for the charity’s income, events such as conferences and panel discussions, supporting training and marketing the organisation to potential funders, volunteers, students and higher education institutions. The purpose of each of the individual teams is outlined below: 

  • Comms and Marketing Team: responsible for developing and managing the Nightline Association brand, social media, and associated publicity strategies to increase awareness, understanding and consideration of our work, values and vision. 
  • Fundraising Team: responsible for managing and developing a sustainable fundraising strategy and growing Nightline Association’s annual income through trust, corporate, and community fundraising.
  • Events Team: responsible for managing events within the Nightline Association, and collaborative events with Nightlines

As a Head of Department, you will be supported by our CEO, who will act as your main point of contact and line manager. You will also have access to the support of our other staff and Heads of Department.

Duties and Responsibilities

Department Management

  • Strategically direct your department, in order to keep its goals and priorities in line with the strategy and plans of the Association.
  • Oversee and monitor the delivery of all department projects and activities, ensuring these are meeting the Association’s strategy, aims and plans.
  • Approve documentation and products produced by your department. 
  • Line manage Team Leads in your department, including monthly one-to-one meetings.
  • Support and supervise department volunteers to ensure they carry out their duties effectively by providing clear communication, support, motivation, facilitation, supervision and leadership.
  • Assist with the recruitment of new volunteers within your department.
  • Appoint temporary replacements for vacant volunteer roles in your department.
  • Where necessary, apply the Association’s disciplinary procedures, seeking support if needed.
  • Exhibit and promote effective team working.
  • Directly contribute to projects as appropriate to support the volunteer teams.
  • Keep abreast of developments in your department’s area of work in the charity context.


  • Report on progress to the CEO and other Heads of Department, ensuring results are evaluated and evidenced.
  • Communicate effectively and clearly with staff, volunteers, Trustees, Nightlines, and other Heads of Department with openness, respect and transparency.
  • Build relationships and create links between departments and teams. 
  • Clearly set out the needs of your department at the charity management level.

Meetings & Events

  • Organise and run online department meetings on a regular basis to discuss operational activities, plans and ensure oversight of department activity.
  • Attend monthly online Heads of Department meetings to share ideas, information and tasks.
  • Contribute to the planning and running of Association events and encourage volunteers to take part in these.

Governance & Accountability

  • Attend a monthly one-to-one meeting with the CEO to update on progress, consider new projects, report risks, issues and budget requirements.
  • Where possible, arrange and attend meetings of the Council at least once per year
  • Provide verbal and written updates and reports as required.
  • Set, implement and follow suitable policies & procedures within your department, in line with the Association’s wider policies, procedures and other governing documents.
  • Authorise expenditure and expenses in line with your departmental budget and to the level agreed by the Trustees.
  • Seek approval from the CEO, Trustees, a Trustee Committee or other departments/committees, when required.

Person Specification

Essential Criteria

  • Volunteer management and/or leadership
  • Highly developed organisational, planning, and communication skills
  • Lead, motivate, and work as part of a multidisciplinary team
  • Self-motivated with effective time management skills and delegation
  • Personable, supportive, and approachable
  • Capable of remote working effectively
  • Understanding of good practice in volunteer management
  • Understanding of and commitment to the Association’s values and to supporting and developing the Nightline community

Desirable Criteria

  • Project management 
  • Prior experience with a Nightline service and/or the Nightline Association
  • Prioritisation across workstreams or tasks
  • Effective management of remote teams
  • Knowledge of Nightline Association and an understanding of our work
  • Awareness of remote working tactics and strategies


As a rough guide, we usually expect Heads of Department to commit to an average of 4 hours of volunteering per week. We always seek to promote a healthy balance with your other commitments, so volunteering can be flexible to suit your needs.
You are expected to attend online meetings roughly once a week, and to keep up to date with your emails and messages on Slack. The Nightline Association also has three away days each year which you are encouraged to attend when you can.

How to Apply

Instead of collecting CVs, we ask all candidates to complete the application form on our website and the anonymous equal opportunities monitoring form. In your application we ask that you reflect on relevant experience and competencies that make you a good fit for this role. The deadline for application is 12:00am, 25 February 2024.

Anonymised applications will be shortlisted by a panel based on how well the applicant fits the person specification. We will contact you no more than 10 working days after the closing date to inform you whether you have been shortlisted for an interview. Interviews are conducted over Google Meet, and there may be a second interview stage depending on the outcome of the initial interviews.

For any queries about the recruitment process or requests for reasonable adjustments to support your application, please contact applications@nightline.ac.uk.

Date Posted: January 29, 2024