Good Practice Advisor

Date Posted : February 7, 2023

Due date: April 1, 2023

About Nightline Association

Nightlines provide an anonymous and confidential listening and information service, run by students for students at their university. They work to improve student mental health and wellbeing and are open at night when no other university welfare services are available. Nightline services now cover over 100 universities and colleges, or over 1.5 million students, across the UK thanks to an incredible team of over 2,500 trained student volunteers.

The Nightline Association is the registered charity that supports, promotes and develops Nightlines. Nightline Association is run entirely by volunteers, who get to play a hands-on operational and strategic role in the running of a national charity. By volunteering for the Nightline Association you will not only gain more awareness of the work of the Association and the charity sector, you will also gain transferable skills and make new friends.

Role Description

You will have a caseload for about 10 nightlines across England, Scotland and Wales helping them to begin the Good Practice Guideline (GPG) accreditation process either for the very first time, their annual checklist or their 3-yearly accreditation update.

You will explain the GPG accreditation process to Nightlines and provide them with the GPG Questionnaire. Following the response from the Nightline, you will be responsible for checking submitted policies and procedures, and where needed provide feedback on how a Nightline can be GPG compliant.

You sit within the Quality Assurance Team. The Quality Assurance Team executes the GPG Accreditation Process across all Nightlines affiliated with the Nightline Association, researches industry best practice, and recommends changes to the GPGs as necessary.

Your line manager would be the Quality Assurance Team Lead. The team sits within the Nightline Development Department, headed by the Head of Development.

Duties and Responsibilities

  • Collate necessary information from Heads of Department to advertise volunteering vacancies, and produce a recruitment strategy to attract high quality and diverse applicants.
  • Support the Appointments Panel in shortlisting applicants and arranging interviews.
  • Coordinate timely and efficient progress through the appointments process as the main point of contact for Nightline Association line managers, prospective candidates and applicants.
  • Ensure that line managers are following Nightline Association appointments policy throughout the recruitment process.
  • Support the annual review of appointments policies and processes.
  • Lead the data collation and analysis of recruitment and equal opportunities statistics, as well as communicating their importance to the wider Nightline Association.
  • Uphold and adhere to the Nightline Association Equal Opportunities policy.
  • Work closely with other teams and departments as necessary to create a seamless and structured introduction for new volunteers.

Essential Criteria


  • Previous experience with a Nightline or a similar organisation​


  • Good standard of written English​
  • Highly developed organisational skills​
  • Ability to work independently and manage own workload​
  • IT Skills sufficient to use Google Docs and Gmail
  • Ability to communicate via email in an approachable and professional manner​ ​


  • Good understanding of the five core principles of Nightline​

Desirable Criteria


  • Previous experience with the GPG Accreditation Process


  • IT proficiency and previous experience working collaboratively in a Google Drive environment
  • Familiarity with Google Workspace


  • An understanding of the different ways in which Nightlines can operate


As a rough guide, we usually expect volunteers to commit to an average of 1-2 hours of volunteering per week. We always seek to promote a healthy balance with your other commitments, so volunteering can be flexible to suit your needs.

You are expected to attend online team meetings roughly once a month, and to keep up to date with your emails and messages on Slack. The Nightline Association also has three away days each year which you are encouraged to attend when you can.