All Nightline volunteers undergo training before they can take calls and all Nightlines offer support and supervision to new volunteers. The Good Practice Guidelines give guidance on how volunteers should be trained, supported and supervised.
From the 2019/20 academic year all Nightlines can access bespoke Suicide Calls training developed in collaboration with the Charlie Waller Trust. This specialist training gives Nightline volunteers the knowledge, tools and skills to respond more competently and confidently to callers who express suicidal thoughts.
Clare Stafford, Chief Executive at Charlie Waller Trust said:
‘Nightline provides an important source of help for students in crisis and CWMT has been very pleased to partner with them to develop evidence-based training for Nightline volunteers, who will also benefit from this knowledge when they leave university and begin work.’